About the role

Associate Manager - CASA

Job Summary:

The Associate Manager for CASA (Current Account, Savings Account) plays a pivotal role in driving the growth and management of our retail banking services. This position combines strategic oversight and operational efficiency to enhance customer experiences and optimize business outcomes.

Key Responsibilities:

Develop and implement strategic plans to increase CASA account acquisition and retention.
Lead a team in executing daily operations, ensuring compliance with regulatory requirements and company policies.
Analyze market trends and customer feedback to identify opportunities for product enhancements and service improvements.
Manage customer relationships, resolving inquiries and concerns to foster loyalty and satisfaction.
Collaborate with marketing teams to design targeted campaigns that promote CASA products and services.
Prepare performance reports and present findings to senior management to support decision-making.
Train and mentor junior staff, promoting a culture of excellence and continuous improvement.

Requirements:

Bachelor’s degree in Finance, Business Administration, or a related field.
3-5 years of experience in retail banking, with a focus on CASA products.
Strong analytical skills and proficiency in data-driven decision-making.
Excellent communication and interpersonal skills to manage client relationships effectively.
Proficient in using banking software and Microsoft Office Suite.
Knowledge of banking regulations and compliance standards.
Ability to work collaboratively in a team-oriented environment.

Preferred Qualifications:

Master’s degree in Finance or Business Management.
Experience in leading teams and managing performance metrics.
Certifications such as CFA or CRM are a plus.
Proven track record of achieving sales targets in a banking environment.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive health and wellness benefits package.
Generous leave policies including paid time off and holidays.
Professional development opportunities and support for further education.
Retirement savings plan with company contributions.
Employee discounts on financial products and services.
A positive work environment that encourages innovation and collaboration.

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Associate manager