Service Now& App Engine

ServiceNow Manager/Senior Manager Position

Experience

5-9 years

Shift Timing

12-9pm

Location

Noida/ Hybrid

 

Job Description

Position Title

Manager - Enterprise Digital Applications

Function

Global Technology

Reports to

SM – Enterprise Digital Applications

Permanent/Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida

Job Summary

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/modules on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements

• 5 to 8 years’ technical experience in Service Now & Custom/Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
• Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Task flows and workflows as per EXL functions requirement.
• Lead the conceptualization, design, development, implementation, and maintenance of new/existing Portfolio of Snow on top of App Engine.
• Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/Alerts Setups/Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
• Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
• Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
• Should be a good team player worked on multiple assignments/threads simultaneously.

Skills

Technical Skills

• Must have minimum 5 to 8 years of experience in Service Now & Custom/Scoped application development.
• Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
• Should have technical experience in workflows/Alerts Setups/Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
• Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

• Understanding/Delivery Experience in a Business Aligned IT Scenarios.
• Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.
• Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft Skills (Desired)

• Ability to understand the overall business solution.
• Strong written and verbal communications skill.
• Strong ability to connect with multiple business processes owners and work with Global teams.
• Ability to learn new modules, technology & apps.
• Ability to work as an Individual Contributor / Technical Leader.

Education Requirements

• Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications.
• ServiceNow certification would be preferred.