AM - Webchat

Job Title: Webchat (Front Office) 
Location: Pune 
Experience: 4+ years 
Process Mix: 95% Webchat | 5% Outbound Calls

DESCRIPTION

• Manage teams and ensure quality and productivity targets are met
• Motivate team members and control attrition.
• Identify and / or drive process improvement initiatives.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations.
• Provide inputs on process and system to the team members. 
•   

RESPONSIBILITIES 

Data entry, 
Copying information from one screen/source to another 
Very low training ,ramp time(Between 0 to 5 days) 
Standard processing approach in almost all scenarios 
Very low AHT(Between 0 to 5 mins) for processing