Branch Manager

Key Responsibilities

Sales & Business Development
Drive overall branch sales and achieve revenue, profitability, and market share targets for the Mikasa Division.
Develop business through architects, interior designers, builders, developers, contractors, and corporate clients.
Identify and convert upcoming residential, commercial, hospitality, and institutional projects.
Expand the retail and channel network by appointing and developing dealers and distributors.
Ensure strong market penetration and increase product visibility across the assigned territory.
Prepare and execute annual business plans, sales forecasts, and growth strategies.

Project & Retail Management

Lead project sales initiatives and ensure timely conversion of opportunities into business.
Monitor project pipelines and maintain relationships with key influencers and decision-makers.
Drive retail sales growth through effective dealer engagement and market activation programs.
Ensure high customer satisfaction and timely resolution of customer concerns.
Team Leadership & People Management
Lead, mentor, and develop the branch sales team to achieve business objectives.
Set KPIs and monitor team performance through regular reviews and field visits.
Build a high-performance culture focused on accountability, customer service, and business growth.
Identify training and development needs of team members.

Branch Operations & Profitability

Manage overall branch operations, including sales, collections, inventory coordination, and administration.
Ensure achievement of collection targets and maintain healthy receivables.
Monitor branch profitability and optimize resources to improve operational efficiency.
Coordinate with supply chain, logistics, finance, and marketing teams for smooth business operations.

Market Intelligence & Strategy

Conduct market and competitor analysis to identify new business opportunities.
Track industry trends, customer requirements, and competitor activities to formulate effective strategies.
Develop and implement territory-specific action plans to maximize business potential.

Reporting & Governance

Prepare and review monthly sales reports, forecasts, branch performance reports, and MIS.
Ensure compliance with company policies, processes, and reporting requirements.
Review business performance regularly and implement corrective actions to achieve targets.