International Voice Process

• Handle inbound and outbound calls, emails, and chats professionally.
• Resolve customer queries and complaints within defined service levels.
• Provide accurate information regarding healthcare services and policies.
• Update customer records in CRM systems and maintain documentation.
• Escalate complex issues to relevant teams when required.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, compliance guidelines, and confidentiality requirements.

Client Management

• Support contact center operations and service delivery.
• Handle client feedback and escalations effectively.
• Ensure compliance with operational policies and procedures.
• Participate in client calls, touch-base meetings, and business reviews.
• Assist in preparing weekly and monthly performance dashboards.