Client Servicing Director / Account Director / Branch Director

We are looking for a seasoned Client Servicing Leader to drive client partnerships, business growth, and operational excellence for our Lucknow office. This role requires a strategic thinker with a strong understanding of integrated advertising, digital marketing, campaign management, and team leadership.

The ideal candidate will be responsible for nurturing key client relationships, leading cross-functional teams, identifying growth opportunities, and ensuring successful execution of high-impact campaigns.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with existing and prospective clients.

Act as the primary strategic advisor for key accounts.

Understand client business objectives and translate them into effective communication and marketing solutions.

Ensure high levels of client satisfaction and retention.

Account & Campaign Leadership

Lead integrated marketing and digital campaigns from strategy to execution.

Collaborate closely with creative, digital, media, content, and production teams.

Ensure timely delivery of projects while maintaining quality and profitability.

Monitor campaign performance and provide strategic recommendations.

Team Management

Lead, mentor, and develop the client servicing team.

Drive collaboration across departments to ensure seamless project execution.

Establish performance benchmarks and support team growth.

Business Development

Identify opportunities for revenue growth within existing accounts.

Participate in new business pitches, presentations, and proposal development.

Develop strategies to expand the agency's presence in the region.

Build long-term partnerships with clients and stakeholders.

Branch Leadership

Support overall branch operations and growth objectives.

Ensure financial discipline, resource planning, and process efficiency.

Contribute to strategic planning and business expansion initiatives.

Desired Skills & Experience

8+ years of experience in advertising, digital marketing, or integrated communications agencies.

Proven experience managing large client accounts and leading client servicing teams.

Strong understanding of digital marketing, social media, performance marketing, content, media planning, and brand communication.

Experience handling multiple stakeholders and complex projects.

Excellent presentation, negotiation, and communication skills.

Strong commercial acumen and business development capabilities.

Ability to manage teams and drive performance in a fast-paced environment.

Preferred Qualifications

Experience working with Government, PSU, Public Sector, or large institutional accounts will be an advantage.

Strong regional business network and client relationships are preferred.

Experience in leading branch operations or P&L responsibilities will be highly valued.

What We're Looking For

Strategic thinker with a client-first mindset.

Strong leader capable of inspiring teams and driving growth.

Solution-oriented professional with excellent stakeholder management skills.

Passionate about advertising, digital innovation, and business building.