Collection Manager

Collection Manager - Gold Loan

Job Summary:

The Collection Manager for Gold Loans plays a critical role in the financial success and customer satisfaction of our organization. This position is responsible for developing and implementing effective collection strategies that maximize revenue while ensuring compliance with regulatory standards and maintaining positive customer relationships.

Key Responsibilities:

• Develop and execute collection strategies tailored to the gold loan segment.
• Establish and maintain relationships with clients to facilitate effective communication and foster trust during the debt recovery process.
• Collaborate with compliance and legal departments to ensure adherence to all relevant regulations and policies.
• Prepare regular reports on collection performance and strategy effectiveness for senior management review.
• Resolve escalated customer issues promptly and effectively, ensuring a high level of customer service is maintained.