Engineer - Technical OR Customer Support

Engineer – Technical Support

Experience

3 – 3.11 Years

Location

Bangalore

Role Overview

We are looking for an Engineer with experience in Technical Support or International Customer Support. The candidate will be responsible for troubleshooting technical issues, handling customer interactions, analyzing system deviations, and ensuring timely issue resolution.

Key Responsibilities

• Provide technical support through calls, emails, and ticketing systems.
• Diagnose, troubleshoot, and resolve product/platform-related issues.
• Follow SOPs and escalate complex cases as required.
• Perform root cause analysis and drive issue closure.
• Support controls programming changes and system configuration updates.
• Monitor system performance and identify operational deviations.
• Work on data analysis, reporting, and customer support activities.
• Collaborate with global customers and internal stakeholders to ensure service excellence.

Requirements

• 3–3.11 years of experience in Technical Support or International Customer Support.
• Strong verbal and written communication skills.
• Experience handling international customers is preferred.
• Good troubleshooting, analytical, and problem-solving skills.