Servicenow

Job Description

Position Title, Responsibility Level

Function

Global Technology

Reports to

SM – Enterprise Digital Applications

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida

Job Summary: 

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements:

·   5 to 8 years’ technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). 

·   Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).

·   Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.

·   Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. 

·   Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.

·   Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.

·   Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. 

·   Load, manipulation and maintain integration data flow between Service Now and other third-party systems.

·   ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.

·   Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.

·   Should be a good team player worked on multiple assignments / threads simultaneously

Skills:

Technical Skills

·   Must have minimum  5 to 8 years of   experience in Service Now & Custom /Scoped application development.

·   Must have good  understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).

·   Should have  technical experience in   workflows/ Alerts Setups/ Role Assignments and configurations . Should be able to Develop integrations with external systems using  ServiceNow APIs, REST, SOAP, and other integration methods.

·   Proficiency in analysis,  design, development, testing, implementation, and maintenance of UI/UX in Snow.

·   Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

·   Understanding/Delivery Experience in a Business Aligned IT Scenarios

·   Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.

·   Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft skills (Desired)

·   Ability to understand the overall business solution.

·   Strong written and verbal communications skill.

·   Strong ability to connect with multiple business processes owners and work with Global teams.

·   Ability to learn new modules, technology & apps.

·   Ability to work as an Individual Contributor / Technical Leader.

Education Requirements: 

·   Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

·   ServiceNow certification would be preferred