Client Manager – Residential Division

Client Manager – Residential Division – Job Specification

 

Division                                                         Residential

Department                                   Client Services 

Location                                                        55 Baker Street, London

Job Title                                                         Outbound Client Services Manager

Status                                              Permanent

Job Summary   To generate business opportunities within Knight Frank’s residential database.

 

Scope

 

The Client Services department are looking to recruit an Outbound Client Manager to identify and maintain relationships with current and previous clients offering excellent service and advice.

 

Responsibilities

 

You will be responsible for growing our local market share by building relationships with potential Vendors and Landlords.

Build credibility with prospective clients by sharing market updates and discussing activity in the housing market both at a local and national level.

Utilising our database to build a pipeline of future business.

Deliver consistently exceptional service both to internal and external stakeholders.

Have good knowledge of Knight Frank service lines and cross-sell our services to clients where applicable.

Conduct regular follow-ups with clients to ensure they are being looked after appropriately

Demonstrate good knowledge of Knight Frank service lines and be able to cross-sell our services to clients where appropriate.

Adhere to the regulations and guidelines laid down in the Firm’s internal procedures at all times

 

 

Personal skills and professional experience

 

Confidence, Responsible, decent skillset and understanding the business requirements.

Team player

Personable and engaging personality

Relationship builder

Someone that engenders trust and confidence

Track record of achieving results in a sales/customer service environment

Organised and methodical in approach

Adopts a collaborative and values led approach

Be able to work under pressure and to deadlines.

Independent Stakeholder Management