Lead Celigo Developer & AI Automation Lead

Lead Celigo Developer & AI Automation Lead - Job Description

Company Profile

Therabody, a global innovator in wellness technology, known for creating science-backed solutions that help people improve recovery, relieve pain, and enhance overall well-being - serving millions worldwide through cutting-edge devices and therapies. Their technology is complemented by mobile app guidance, organic wellness solutions and accessories for complete body care.

Headquartered in US, the company operates in over 60 countries, with dedicated offices in major regions such as North America, Europe, and Asia-Pacific - including recent expansion in Southeast Asia and Latin America.

Therabody also collaborates with world-renowned sports teams, medical experts, and wellness leaders, and distributes its products through thousands of global retail locations.

The company is setting up a new in-house tech team in India that will work on global tech initiatives. These roles are direct Therabody positions reporting into the Business Applications organization, not contract or vendor roles.

Job Title

Lead Celigo Developer & AI Automation Lead

Reporting / Partnership Model

This position reports directly to the Director of Business Applications and partners closely with Product Management, the Senior NetSuite Systems Architect, Business Applications, Accounting, Finance, Sales Operations, Operations, and other key global stakeholders.

The Role

Therabody is seeking a Lead Celigo Developer & AI Automation Lead to own the architecture, development standards, operational reliability, and long-term scalability of our enterprise integration ecosystem.

This role will be the technical leader for how data and business processes move across NetSuite, eCommerce, logistics, finance, customer operations, analytics, and other connected platforms. The role will establish industry best practices for Celigo development, integration design, monitoring, alerting, error handling, supportability, and data stewardship.

Beyond traditional iPaaS development, this role will partner with Product Management, the Senior NetSuite Systems Architect, and global business stakeholders to identify practical AI-enabled automation opportunities that reduce manual effort, improve operational decision-making, and increase enterprise scalability.

This is a hands-on leadership role. The right candidate can design architecture, build complex integrations, troubleshoot production issues, document standards, and influence stakeholders toward solutions that are maintainable, scalable, and aligned with industry best practices.

What You'll Do

Celigo Architecture & Development

• Design, build, deploy, and support Celigo integrations across NetSuite and connected enterprise platforms.
• Define Celigo standards for flow design, mapping patterns, transformation logic, error handling, retries, monitoring, alerting, and ownership boundaries.
• Drive platform simplification by reducing fragile flows, duplicate logic, unnecessary customization, and integration technical debt.
• Lead architecture decisions for point-to-point integrations, reusable patterns, APIs, webhooks, and event-driven designs.

Enterprise Integration Governance

• Establish integration standards aligned with industry best practices for reliability, observability, security, maintainability, and operational supportability.
• Partner with Product Management and the Senior NetSuite Systems Architect to translate roadmap initiatives into scalable integration designs.
• Document integration patterns, runbooks, escalation paths, and support procedures.
• Ensure data stewardship and business ownership are clearly defined across connected systems.

NetSuite & Operational Systems Integration

• Lead integrations across NetSuite, eCommerce, WMS/3PL, EDI, tax, customer, finance, and adjacent operational systems.
• Improve integration reliability across order-to-cash, procure-to-pay, inventory, fulfillment, returns, and financial operations.
• Partner with business teams to identify recurring integration failures and address root causes rather than symptoms.
• Ensure integration designs support global operations, multi-subsidiary requirements, auditability, and operational scale.

AI & Intelligent Automation

• Evaluate, recommend, and help implement practical AI-enabled automation opportunities across integration monitoring, exception handling, reconciliation, reporting, and operational decision support.
• Partner with teams working on AI capabilities to ensure automation involving ERP or operational systems is secure, auditable, and appropriately governed.
• Help define patterns for AI agents or assistants that interact with enterprise data while respecting role-based permissions, human approval requirements, and audit controls.
• Distinguish between high-value AI automation opportunities and areas where deterministic workflows, human review, or traditional integration patterns are more appropriate.

Operational Excellence & Production Support

• Create monitoring dashboards, alerting frameworks, and operational runbooks for critical integrations.
• Lead troubleshooting for complex production issues involving data, mappings, source systems, target systems, timing, permissions, or business process breakdowns.
• Define service expectations and incident response practices for business-critical flows.
• Continuously improve integration observability, supportability, and recovery processes.

Leadership & Enablement

• Mentor developers, analysts, and administrators on integration best practices and support patterns.
• Lead technical design reviews and recommend solutions aligned to industry best practices and long-term maintainability.
• Communicate clearly with technical and non-technical stakeholders.
• Create clear documentation so integration knowledge is institutional rather than tribal.

Required Qualifications

• 7+ years of progressive integration development experience, including enterprise-scale iPaaS, API, middleware, or automation ownership.
• 3+ years of hands-on Celigo development experience in production environments.
• Strong NetSuite integration experience, including transaction, item, customer, vendor, inventory, fulfillment, and financial data flows.
• Deep understanding of REST APIs, web services, authentication patterns, data transformation, error handling, and integration monitoring.
• Demonstrated success establishing or improving integration standards aligned with industry best practices.
• Experience supporting integrations across global operations or complex multi-system environments.
• Ability to partner effectively with Product Management, Architecture, business stakeholders, and support teams.
• Practical experience evaluating or implementing AI-enabled automation, AI-assisted coding, intelligent exception handling, or agentic workflow concepts.

Nice to Have

• Celigo certifications or formal Celigo platform training.
• Experience with SuiteScript, SuiteTalk, SuiteQL, or NetSuite extensibility.
• Experience integrating Shopify, Salesforce, WMS, 3PL, EDI, tax, billing, TMS, OMS, or manufacturing systems.
• Experience with event-driven architecture, queues, enterprise messaging, or orchestration platforms.
• Experience with AI agents, MCP-style architectures, RAG, LLM-based workflow automation, or AI governance patterns.
• Manufacturing, consumer products, wellness, retail, or global supply chain experience.
• Experience operating in controlled change management environments with audit readiness and release discipline.

Success Metrics - First 12 Months

• Integration incident volume and recurring failures are reduced through better architecture, monitoring, and root cause resolution.
• Celigo standards are documented, adopted, and used consistently across new and existing integrations.
• Critical integrations are observable, supportable, and governed with clear ownership and runbooks.
• Manual reconciliation, exception handling, or operational follow-up is reduced through automation.
• At least one practical AI-enabled automation or AI-assisted support pattern is evaluated and moved toward production readiness where appropriate.
• Business stakeholders view the integration team as a strategic partner, not only a support function.

Interview Addendum - Calibration Questions

Role: Lead Celigo Developer & AI Automation Lead

Use these questions to separate candidates who have owned outcomes from candidates who have participated in projects. Strong candidates should be able to explain tradeoffs, governance decisions, business impact, and where they deliberately avoided unnecessary customization or automation.

Integration Architecture Depth

1. Celigo developer vs. integration architect. Walk me through an integration environment you inherited or supported that was difficult to maintain. What standards or architectural changes did you introduce, and what measurable improvement resulted?
2. Industry best practices. Describe a situation where a stakeholder requested a solution that conflicted with integration industry best practices or long-term platform sustainability. How did you approach the discussion, and what was the outcome?
3. Event-driven vs. point-to-point. When would you choose an event-driven approach instead of a traditional point-to-point integration? What tradeoffs have you seen in real environments?

AI & Automation

1. AI beyond documentation. Many candidates use AI for documentation or code suggestions. Describe a workflow where AI directly improved an operational process, integration support process, reconciliation process, or business outcome.
2. Agentic exception handling. Suppose Finance wants an AI assistant that reviews failed order imports, identifies likely root causes, recommends corrections, and escalates only when required. How would you architect it safely?
3. Where AI does not belong. Where would you deliberately avoid AI in an integration or ERP context, and why?

Reliability & Support

1. Critical failure scenario. A peak-season order integration stops processing. Walk through your troubleshooting process from alert to root cause to prevention.
2. Monitoring design. What should a mature monitoring and alerting model include for business-critical Celigo flows?

Optional Follow-Ups

1. Scale check: Walk through the largest environment you supported - users, subsidiaries, transaction volume, integrations, support model, and business functions involved.
2. Concrete AI artifact: Describe the most ambitious AI-enabled workflow, automation, or coding artifact you personally helped build, deploy, or govern. What changed because of it?