Healthcare operations

Healthcare Operations – Assistant Manager

---

Location: Noida Sector 144

Work Mode: Work From Office (WFO)

Shift: US Shift

Experience: 3–6 Years

Education: Any Graduate

---

Job Summary

We are seeking an experienced Healthcare Operations professional to lead and manage a team within a healthcare contact center environment. The ideal candidate will be responsible for driving operational excellence, team performance, quality compliance, client satisfaction, and continuous process improvement while ensuring adherence to organizational and client requirements.

---

Key Responsibilities

• Operations Management
  • Manage day-to-day healthcare operations and ensure achievement of productivity, quality, and SLA targets.
  • Monitor key performance indicators (KPIs) and drive continuous improvement initiatives.
  • Analyze operational trends, identify process gaps, and implement corrective action plans.
  • Ensure adherence to process guidelines, compliance requirements, and information security standards.
  • Manage workload allocation, staffing requirements, and resource utilization effectively.
  • Prepare and maintain operational reports, dashboards, and performance trackers.
  • Handle process escalations and support resolution of complex operational issues.
• Team Management
  • Lead, coach, and mentor a team of associates to achieve operational objectives.
  • Conduct regular team huddles, feedback sessions, and performance reviews.
  • Identify training needs and collaborate with support functions to enhance team capabilities.
  • Drive employee engagement initiatives and foster a positive work environment.
  • Support succession planning and development of high-potential team members.
  • Ensure compliance with company policies, attendance management, and performance standards.
• Quality & Compliance
  • Monitor quality performance and implement improvement plans where required.
  • Conduct audits and ensure adherence to client requirements and healthcare compliance standards.
  • Drive process standardization and best practices across the team.
• Client & Stakeholder Management
  • Manage client escalations and ensure timely resolution of issues.
  • Participate in client calls, business reviews, and operational discussions.
  • Maintain effective communication with internal and external stakeholders.
  • Support delivery of business objectives while ensuring high levels of client satisfaction.

---

Preferred Skills

• Experience in Healthcare Operations, Healthcare BPO, Medical Billing, Claims Processing, Revenue Cycle Management (RCM), or related healthcare processes.
• Strong people management and team leadership skills.
• Experience managing KPIs, SLAs, productivity, quality, and customer satisfaction metrics.
• Excellent communication, coaching, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Exposure to inbound and/or outbound contact center operations is preferred.

---

Eligibility

• Any Graduate.
• 3–6 years of relevant experience in Healthcare Operations.
• Prior experience managing teams and driving operational performance is preferred.

---

What We Are Looking For

• Strong leadership and team management capabilities.
• Ability to work in a fast-paced, client-driven environment.
• Proven track record of delivering operational and quality outcomes.
• Excellent communication and stakeholder management skills.