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Vrinda Global
O2C
Vrinda Global · posted 8 months ago
Noida
About the role
Role Overview
The Accounts Receivable (AR) – Billing role is responsible for managing and overseeing the collection of outstanding invoices, ensuring timely payments from customers, and maintaining accurate financial records. This role plays a critical part in the company’s cash flow management by minimizing overdue balances and reducing bad debt, while working closely with internal finance teams and external stakeholders.
Key Responsibilities
Process Accounts Receivable and billing transactions accurately and in a timely manner.
Manage and follow up on outstanding invoices to ensure timely collections.
Handle invoice exceptions and resolve billing discrepancies efficiently.
Maintain accurate AR records in compliance with company policies and procedures.
Communicate effectively with external clients via email regarding billing and payment-related queries.
Present unresolved invoice exceptions and critical issues to senior management when required.
Ensure all transactions are processed in line with defined Desktop Procedures.
Meet assigned productivity targets as per SLAs and internal standards.
Maintain high-quality standards in line with Process Excellence guidelines.
Adhere to defined attendance schedules and company policies.
Stakeholder Interaction
Assistant Manager (AM): Performance reporting, escalation handling, clarifications, and feedback.
Manager: Resolution of unresolved issues and monthly performance evaluations.
Customer Care Executives (CCEs): Coordination, process clarifications, and operational support.
Subject Matter Expert (SME): Resolution of workflow-related issues and escalated transactions.
Quality & Compliance (QCA / CEA): Audit reviews and feedback.
Process Trainer / SME: Process training, refresher sessions, competency development, and soft skills training.
Additional Requirements
Strong analytical and problem-solving skills.
Ability to manage multiple priorities under tight deadlines.
Professional approach while interacting with internal and external stakeholders.
Capability to escalate issues appropriately and ensure closure.
Required Skills
Order to Cash (O2C) – Accounts Receivable
Client-facing experience
Excellent written and verbal communication skills