About the role

Regional Collection Manager - Auto Loan

Job Summary:

The Regional Collection Manager for Auto Loan at Kotak Mahindra Prime Ltd plays a pivotal role in leading collections strategies across multiple locations, ensuring the recovery of dues while maintaining customer relationships. This role directly impacts the financial health of the organization and enhances the overall customer experience by implementing efficient collection practices.

Key Responsibilities:

Develop and execute regional collections strategies to meet and exceed recovery targets set by the organization.
Monitor and analyze collection performance metrics to identify trends and implement necessary adjustments in tactics.
Lead and mentor a team of collection agents, providing training and support to maximize productivity and achieve goals.
Engage with customers to negotiate payment plans and resolve disputes, ensuring a customer-centric approach in all dealings.
Collaborate with cross-functional teams, including sales and credit, to address issues affecting collections.
Prepare and present regular reports on collection activities and outcomes to senior management, highlighting key challenges and opportunities for improvement.
Ensure compliance with legal regulations and company policies related to collections practices.

Requirements:

Bachelor's degree in Finance, Business Administration, or a related field.
Proven experience in collections management, preferably in the financial services or auto loan sector.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent communication and negotiation skills, with a focus on customer service.
Demonstrated leadership capabilities with experience in managing teams effectively.
Proficiency in relevant software and tools for collections tracking and reporting.
Sound understanding of regulatory requirements related to collections and credit management.

Preferred Qualifications:

Advanced degree (MBA or similar) in a relevant field.
Experience in developing and implementing successful collections strategies in a regional context.
Familiarity with digital tools and technology that enhance the collection process.
Strong network and relationship with local regulatory bodies and collection agencies.

Benefits:

Competitive salary with performance-based incentives.
Comprehensive health insurance, including medical, dental, and vision coverage.
Retirement savings plan with employer contributions.
Access to professional development and training programs.
Work-life balance initiatives, including flexible working hours.
Employee discounts on loan products and services.
Dynamic and inclusive work culture in a leading financial services organization.

Regional collection manager