Circle Business Head

Department: Operations
Reporting To: Regional Manager

About Jubilant FoodWorks Limited (JFL)

Jubilant FoodWorks Limited is India’s largest QSR and food-tech company and is undergoing a significant phase of transformation and expansion. With ambitions to double in scale and evolve into a Multi-Business, Multi-Product, Multi-Country organization , JFL offers exciting growth opportunities along with dynamic operational challenges.

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Job Purpose

The Circle Business – Region role is responsible for end-to-end business operations of the Circle , ensuring adherence to brand operational standards while running the Circle as a profitable Strategic Business Unit (SBU).

The role involves leading, coaching, and guiding teams to consistently deliver superior Guest Experience , while achieving both top-line growth and bottom-line profitability , aligned with the Brand’s Vision and Mission.

The incumbent is accountable for annual business plan execution , optimal resource utilization, and effective collaboration with regional and corporate teams to achieve business objectives.

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Key Accountabilities

1. Operational Excellence & Guest Experience

• Role-model expected behaviours and coach teams on hospitality and service standards

• Ensure all restaurants meet safety, sanitation, and cleanliness standards

• Set standards for timely and sustainable resolution of guest concerns

• Empower teams to resolve guest issues effectively

• Remove operational barriers impacting hospitality delivery during shifts

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2. Driving Sales Growth

• Understand and execute all in-store marketing promotions within the Circle

• Provide inputs to national marketing teams for circle-level digital, print, and local marketing initiatives

• Lead and execute new product launches and rollouts

• Drive system growth and improve sales performance of existing and new stores

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3. Bottom-Line Ownership

• Monitor and control all cost lines at a restaurant level

• Review performance regularly with direct reports and conduct GAP analysis

• Guide teams to maintain annual business plan cost targets

• Ensure all restaurants achieve profitability benchmarks and qualify for bottom-line incentives

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4. Talent Development & Team Leadership

• Treat all team members fairly, respectfully, and inclusively

• Support onboarding and training of new team members

• Recognize and reward strong team contributions

• Hold team members accountable for behaviour and performance

• Coach and develop teams to improve individual and overall performance

• Communicate goals, progress, and performance transparently

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5. Network Expansion & New Store Development

• Identify new locations for expansion in line with business strategy

• Plan and propose CAPEX for new restaurant openings

• Track new store readiness and operating timelines

• Coordinate with stakeholders to manage competition and market challenges

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6. Flexibility, Planning & Execution

• Act swiftly to resolve operational issues

• Provide feedback and recommendations to improve business performance

• Demonstrate flexibility in work schedules based on business needs

• Ensure compliance with company policies, procedures, and standards

• Develop and execute action plans for identified issues and opportunities

• Communicate business plans, goals, and action steps across teams