Vice President, Domain Operations – Insurance (P&C)

The Vice President, Domain Operations – Insurance (P&C) will lead a significant portion of EXL’s India Insurance (P&C) operations portfolio, owning delivery excellence, profitable growth, client impact, and transformation across geographies. The role will translate enterprise strategy into scalable operating outcomes, strengthen This position as an AI-led operations partner, and build a future-ready leadership bench across large, distributed teams.

Core Responsibilities

·          Own domain operations strategy (Insurance – Property & Casualties), execution, P&L performance, and margin expansion.

·          Lead end-to-end delivery across global centers, ensuring SLA adherence, quality, risk governance, and client confidence.

·          Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships.

·          Drive AI, analytics, automation, and platform-led transformation across operations with clear ROI and adoption metrics.

Leadership Expectations

·          Build a high-performance, inclusive, and digitally fluent leadership team across geographies.

·          Champion operating model simplification, cross-functional collaboration, and scalable governance.

·          Represent operations in executive forums with crisp business health, risk, investment, and transformation narratives.

·          Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks.

RUN

·          P&L growth and margin

·          SLA, quality, and compliance

·          Client NPS and retention

TRANSFORM

·          AI and analytics infusion

·          Productivity and automation ROI

·          Operating model simplification

GROW

·          Expansion wins

·          New offerings and IP

·          Client advocacy

PEOPLE

·          Leadership depth

·          AI literacy and capability

·          Engagement and retention

·          Enterprise operations leader: 20+ years of global operations leadership in BPM, IT services, Insurance industry (global)

·          P&L and growth orientation: Proven accountability for large-scale P&L, revenue growth, margin expansion, and strategic client partnerships.

·          Insurance domain depth: Strong exposure to Insurance Property and Casualties value chain including policy Administration, underwriting support, claims management (FNOL to Settlement), billing & collections, reinsurance operations, and agency/broker Services. Strong knowledge of commercial and personal lines products, regulatory frameworks, market practices, and carrier operating models across major insurance markets.

·          Transformation credibility: Experience leading enterprise-wide transformation, AI/automation adoption, global process harmonization, post-merger integration, and outcome-based operating models.

·          Global leadership: Demonstrated success managing large, distributed teams primarily across India, with strong executive presence and client CXO credibility.

·          Bachelor’s degree in Business, Commerce, Finance or a related field; MBA or equivalent postgraduate qualification preferred.

·          Professional certifications in Property & Casualty Insurance, Operations Excellence, Program Management, Analytics, or Financial Management (e.g., CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, FRM) will be an advantage.

·          Potential next moves include enterprise SGU leadership, broader operations leadership, or Industry & Market Unit leadership.