AM- Credit Control

Key Responsibilities

Review and reconcile inbound and outbound broker statements to ensure accuracy of outstanding balances and overdue debt positions.
Monitor aged debt portfolios and proactively drive collection activities through structured follow-up processes.
Investigate policy-level discrepancies by reviewing policy documents, premium records, payment schedules, and related supporting documentation.
Analyze and validate key policy information including UMR, broker details, client information, premium amounts, brokerage, signed lines, and deductions.
Maintain accurate debt records, comments, and audit trails within debt management systems.
Manage broker communications and respond to queries within agreed turnaround times.
Escalate unresolved collection issues and complex queries to onshore stakeholders as required.
Investigate and validate payment statuses for fully paid, partially paid, and outstanding accounts.
Coordinate with brokers, underwriters, and internal stakeholders to obtain missing documentation and resolve account discrepancies.
Review upcoming due accounts and ensure debt records are updated with current and accurate information.