LAM - Supply Chain Management

Position Title:  Lead Assistant Manager (LAM) - Supply Chain Management

Location - Bangalore, India

Work Mode - Work From Office 

Shift - US Shift (4pm to 1am)

Summary

The Lead Assistant Manager – Supply Chain is responsible for managing diversified and fragmented processes across multiple clients, leading a team of 20+ members. The role focuses on end-to-end operations management, process streamlining, SOP updates, and ensuring SLA adherence. Key responsibilities include team performance management, task allocation, cross-training, stakeholder engagement, and providing timely, constructive feedback to drive team productivity and career growth. Strong multitasking, attention to detail, and communication skills are essential for success.

Basic Function

• Lead end-to-end team operations, ensuring seamless delivery, process standardization, and continuous improvement.
• Manage a team of 20+ members, driving performance, engagement, and capability development.
• Ensure adherence to SLAs, compliance requirements, and quality benchmarks while enhancing operational efficiency.
• Act as a primary point of contact for clients and stakeholders.
• Build and maintain strong stakeholder relationships through effective communication.
• Schedule and lead weekly, monthly, and quarterly business review calls.
• Proactively manage escalations and ensure timely resolution.
• Handle multiple process streams and clients simultaneously, ensuring consistent delivery standards.
• Identify process gaps and drive process streamlining and standardization initiatives.
• Review, update, and maintain SOPs and process documentation regularly.
• Ensure adherence to compliance, controls, and SLA/KPI requirements.
• Drive cross-training initiatives to build a multi-skilled and flexible workforce.
• Identify skill gaps and implement training plans to enhance team capability.
• Ensure knowledge transfer and backup readiness across processes.

Performance parameters

• SLA/KPI adherence and quality benchmarks.
• Lead, mentor, and manage a team of 20+ members in a dynamic, high-volume environment.
• Plan and allocate daily tasks effectively based on workload and priorities.
• Monitor team performance, productivity, and quality metrics on an ongoing basis.
• Conduct regular performance reviews and provide constructive, actionable feedback for career growth.
• Drive employee engagement, retention, and minimize attrition and absenteeism.
• Create and manage leave plans to ensure business continuity.

Technical Skills

• Strong understanding of Procurement and Supply Chain concepts and system associated with the same
• Microsoft Office suite (MBR/WBR deck, Basic knowledge of Excel)
• Good exposure to ERPs

Process Specific Skills

• Strong knowledge of Supply Chain/Procurement functions
• Experience in reporting, validation, and data analysis
• Expertise in managing and updating process documentation
• Ability to establish, monitor, and validate controls

Soft Skills (Desired)

• Good communication and stakeholder management skills
• Strong multitasking and prioritization ability
• High attention to detail and problem-solving mindset
• Strong leadership and people management skills
• Ability to provide constructive feedback and coaching
• Presentation and facilitation skills

Work Experience Requirements

Total work experience should be 4 - 6 years in the field of Supply Chain/ Procurement.