Operation Manager

About The Company

A flagship diamond and gold jewellery brand offering trusted expertise in design and innovation, aiming to fulfill every Indian woman’s dream of owning diamond jewellery. It presents a wide range of unique designs inspired by global trends while keeping contemporary Indian sensibilities at heart.

Purpose of the Position

Client is rapidly scaling its digital presence, with the online channel contributing significantly to growth. As the brand expands in the digital-first economy, the leadership team is creating a dedicated role to drive the online business end-to-end, integrating both business strategy and technology execution. This role encapsulates ownership of P&L, customer experience, digital marketing, platform scalability, and technology oversight.

Team & Current Scale

• Existing team strength: 20+ members across digital marketing, operations, product, and technology support.
• Current online channel revenue: ₹2–3 Crores monthly.

Key Responsibilities

Strategic Leadership & P&L Ownership:

• Own and drive the P&L of the e-commerce business, ensuring sustainable revenue growth and profitability.
• Define short-term and long-term strategies for scaling the online business in alignment with overall company goals.

Revenue Growth & Sales Strategy:

• Develop and execute customer acquisition, retention, and upsell strategies.
• Drive category expansion, pricing strategies, and promotions to maximize sales.
• Leverage analytics to optimize conversion rates, repeat purchases, and average order value (AOV).

Platform Strategy & Development:

• Own the end-to-end e-commerce technology stack and product roadmap.
• Lead platform architecture decisions to ensure scalability, stability, and high performance.
• Drive integration of advanced features.

Product & Customer Experience:

• Define product vision and strategy for a best-in-class online shopping experience.
• Champion UI/UX innovation, optimizing customer journeys for conversion and engagement.
• Implement data-driven personalization, recommendation engines, and AI features to enhance engagement.

Innovation & Emerging Technologies:

• Evaluate and implement cutting-edge technologies (AI/ML, AR/VR, voice commerce, live commerce).
• Identify new digital revenue streams enabled by technology.
• Stay ahead of industry trends in D2C, luxury retail, and digital commerce.

Digital Operations & Tech Enablement:

• Oversee technology-enabled logistics, order management, and inventory systems.
• Ensure robust fraud prevention, cybersecurity, and compliance.
• Automate operational processes to improve efficiency and scalability.

Team Leadership & Organizational Development:

• Lead and mentor a cross-functional team of 20+ across marketing, operations, product, and technology.
• Define clear KPIs, track performance, and build a high-performance culture.
• Drive capability building and recruit top talent in digital/e-commerce functions.

Omnichannel & Strategic Partnerships:

• Integrate online and offline business models to deliver a seamless omnichannel experience.
• Partner with marketplaces, fintech/payment providers, and logistics players to expand reach.
• Explore innovative channels such as social commerce, live commerce, and app-based engagement.

Data, Analytics & Insights:

• Build a strong analytics framework to track consumer behavior, funnel performance, and marketing ROI.
• Translate insights into actionable initiatives for growth.
• Leverage data science for demand forecasting, inventory optimization, and pricing decisions.