About the role

Associate Manager - CASA

Job Summary:

The Associate Manager for CASA (Current Account, Savings Account) at IDFC First Bank is a pivotal role aimed at driving customer acquisition and deepening relationships within the banking branch in Faridabad. This position is essential for enhancing our service offerings, achieving business goals, and maintaining high levels of customer satisfaction.

Key Responsibilities:

Develop and implement strategic plans to drive the growth of CASA accounts, ensuring alignment with overall business objectives.
Engage with potential clients through various channels to promote CASA offerings and convert leads into account openings.
Foster relationships with existing clients, providing exceptional service and support to ensure retention and satisfaction.
Collaborate with internal teams to enhance product offerings and streamline the onboarding process for new clients.
Analyze market trends and client feedback to identify opportunities for service improvement and business growth.
Prepare regular reports on sales performance, customer feedback, and market insights to inform management decision-making.
Conduct training sessions for branch staff to enhance their understanding and sales skills regarding CASA products.

Requirements:

Bachelor's degree in Business Administration, Finance, or a related field.
Minimum of 3 years of experience in retail banking, with a focus on CASA products.
Strong understanding of banking regulations and compliance matters.
Proven track record in sales or business development within the financial services sector.
Excellent communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and insights to drive informed decision-making and strategy.
Proficiency in Microsoft Office Suite and banking software applications.

Preferred Qualifications:

Master's degree in Finance, Business, or a related discipline.
Experience in managing a sales team or branch operations.
Strong networking abilities within the local market of Faridabad.
Familiarity with digital banking solutions and trends.

Benefits:

Competitive salary with performance-based incentives.
Comprehensive health insurance coverage for employees and their families.
Provident Fund and gratuity benefits for long-term employees.
Opportunities for professional development and career growth.
Employee wellness programs and initiatives.
Flexible work arrangements to support work-life balance.
A vibrant work culture focused on collaboration, innovation, and excellence.

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associate manager