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Vrinda Global · posted 4 months ago
Understanding of end-to-end policy life cycle & MRC / Slips
Understanding of Bureau market policy documents and updating data to client systems, interpret necessary information for completing assigned tasks
Manage teams and ensure service level targets are met
Preferred knowledge of XIS Signings, LPANs & XIS submission
Proficient to read and understand invoices, PRFs and portfolio transfers
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Risk Identification and mitigation skills
Drive best practice/ idea sharing
Analytical skills and time management
Proficient in working with Quality team and provide RCA on escalations
Provide coaching and feedback to team members to enable them to improve their performance
Client interaction and dashboard presentation
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Manage team and skip level
Graduate with at least fifteen (15) years of education
Minimum 9 years of relevant work experience for manager
Candidates should have at least 3 years of supervisory experience Manager
Preferred: LM1 certified