Engineer

Location: RGA Tech Park, Sarjapur Main Road, Bangalore

Work Mode: 5 Days Work From Office

Shift: US Shift

Experience: 3 Years

Cab Facility: Available

Additional Benefits: Shift Allowances

 

Job Description

We are looking for a customer-focused and energetic Customer Service Executive with experience in US Voice Process / International Customer Support . The ideal candidate should have strong communication skills and experience handling customer interactions in a fast-paced environment.

Key Responsibilities:

• Handle customer interactions through voice calls for the US market
• Resolve customer queries, complaints, and concerns effectively
• Deliver high-quality customer service while maintaining customer satisfaction
• Provide accurate information and timely resolutions
• Follow standard operating procedures and escalation processes
• Maintain service quality and productivity metrics
• Coordinate with internal teams for issue resolution

Required Skills:

• Minimum 3 years of experience in Customer Service / Customer Voice Process
• Experience handling US Market / International Process
• Strong verbal and written communication skills
• Good problem-solving and customer handling abilities
• Ability to work in US shifts
• Comfortable with a 5-day work from office model

Perks & Benefits:

• Cab Facility
• Shift Allowances
• 5 Days Working
• Opportunity to work in an international environment