Insurance Claim Lead - LAM

• People Manager role- LAM- B2
• Skill Set- Insurance Claim Lead
• Industry- Insurance (Primarily Claims only)
• P&C background
• Location- Noida
• Notice Period - Immediate to 30 days (process is in transition)
• Working Mode - 5 days a week (US shifts- 5:30 pm to 2 AM)

 
Job Description on ORC-
Insurance Claim Lead – Lead Assistant Manager
The Process Lead (Supervisor) will oversee daily operations while serving as a key liaison between the team, leadership, and external stakeholders. The role focuses on ensuring service delivery, building strong stakeholder relationships, and driving continuous improvements that enhance customer and client satisfaction.
 
Key Responsibilities:

• Act as the primary point of contact for internal and external stakeholders, ensuring transparent and professional communication.
• Oversee team performance to meet SLAs, quality standards, and client expectations.
• Manage escalations, provide timely resolutions, and proactively address recurring issues.
• Coordinate with cross-functional teams and leadership to align business goals and priorities.
• Analyze performance data, prepare reports, and present insights to stakeholders.
• Drive process improvements and share best practices to enhance efficiency and customer satisfaction.
• Mentor and guide team members, fostering a culture of accountability, collaboration, and growth.