About the role

DevOps Consultant

EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa. EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting-edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization. EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries. Please visit www.exlservice.com for more information about EXL Analytics.

Role & Responsibilities Overview:

Own DevOps engineering and production support for React, .NET, and AI-enabled applications across development, test, staging, and production environments
Design, build, and maintain CI/CD pipelines using Azure DevOps for application builds, automated testing, deployments, release approvals, and environment promotion
Collaborate with developers, QA, data science, AI engineering, and infrastructure teams to ensure smooth release management and reliable application operations
Support React front-end, .NET API/backend services, and AI application components by troubleshooting performance, deployment, integration, and runtime issues
Implement monitoring, alerting, logging, and observability practices using Azure-native tools and application monitoring platforms
Manage source control, branching strategy, pull requests, code quality gates, and release workflows through Azure Repos/Git and Azure DevOps Boards
Support cloud infrastructure, configuration management, secrets management, and deployment automation for secure and scalable application environments
Perform incident triage, root cause analysis, defect coordination, and production issue resolution in collaboration with application and business teams
Maintain technical documentation, runbooks, deployment guides, support SOPs, and knowledge articles for React, .NET, and AI application support
Recommend and implement improvements to DevOps processes, release automation, environment stability, security controls, and operational efficiency

DevOps and Application Support Skills:

Strong hands-on experience with Azure DevOps, including Pipelines, Repos, Boards, Artifacts, release management, approvals, and environment workflows
Experience building and maintaining CI/CD pipelines for React applications, .NET APIs/services, and cloud-hosted application components
Good understanding of React, Node.js/NPM build processes, .NET application runtime, REST APIs, configuration files, and deployment dependencies
Experience supporting AI/ML or GenAI-enabled applications, including model/API integrations, prompt service dependencies, vector search/RAG components, and operational monitoring
Working knowledge of Azure cloud services such as App Service, Azure Functions, Azure SQL, Storage, Key Vault, Application Insights, and Azure Monitor
Familiarity with infrastructure automation and scripting using PowerShell, Bash, YAML, ARM/Bicep, Terraform, or similar tools
Strong understanding of Git, branching strategies, pull request governance, merge conflict resolution, code scanning, and release tagging
Knowledge of application security practices, secrets management, access control, vulnerability scanning, and DevSecOps quality gates
Experience with monitoring, logging, alerting, dashboards, incident management, root cause analysis, and service reliability practices
Good understanding of SQL/NoSQL databases, application connectivity, schema changes, backup/restore coordination, and performance troubleshooting
Exposure to containerization and orchestration tools such as Docker and Kubernetes/AKS will be an added advantage
Good to have – Experience with AI application observability, Azure OpenAI service integration, MLOps/LLMOps practices, and enterprise application support models

Candidate Profile:

Bachelor’s/Master's degree in computer science/engineering, information technology, mathematics, operations research, analytics, or a related technical field; candidates from strong academic institutions are welcome to apply
5+ years of experience in DevOps engineering, application support, release management, or cloud operations for enterprise applications
Hands-on experience with Azure DevOps toolchain, CI/CD pipeline configuration, Git-based source control, and release automation
Ability to support React front-end applications, .NET backend services/APIs, and integrated AI application components in production environments
Good understanding of cloud deployment models, environment configuration, application dependencies, networking basics, access control, and secrets management
Experience with incident management, production support, issue triage, log analysis, root cause analysis, and coordination with engineering teams
Working knowledge of monitoring tools, alerts, dashboards, application health checks, and SLA/SLO-driven support processes
Familiarity with scripting and automation using PowerShell, Bash, YAML, or similar technologies
Knowledge of DevSecOps practices, code quality checks, vulnerability management, secure deployment, and compliance-aware release processes
Exposure to AI/ML or GenAI applications, APIs, model-serving platforms, prompt/application monitoring, or RAG-based solutions will be preferred
Excellent troubleshooting, analytical thinking, ownership, and problem-solving skills
Strong record of achievement, solid technical ability, and an entrepreneurial hands-on approach to work
Outstanding written and verbal communication skills, with the ability to explain technical issues, risks, and release status to stakeholders
Able to work in a fast-paced, continuously evolving environment and support critical application operations under defined timelines
Is able to understand cross-cultural differences and work effectively with clients and teams across the globe

What we offer:

EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.
You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
We provide guidance/coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.

EXL Service
10 Exchange Place, Suite 2200, Jersey City, NJ
T: +1.201.748.4700
www.exlservice.com