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Vrinda Global
Global Head operations
Vrinda Global · posted 3 months ago
Noida
About the role
- Led global Banking & Capital Markets operations, driving business strategy, P&L performance, revenue growth, and margin improvement.
- Managed end-to-end service delivery across global delivery centers, ensuring SLA compliance, quality, risk management, and operational excellence.
- Built strategic relationships with clients and senior stakeholders to drive business growth, client retention, and long-term partnerships.
- Led digital transformation initiatives through AI, automation, analytics, and platform-based solutions to improve operational efficiency and business outcomes.
- Built and mentored high-performing global leadership teams while fostering collaboration and governance across regions.
- Drove process optimization, operating model transformation, and enterprise-wide continuous improvement initiatives.
- Presented business performance, operational risks, and transformation strategies to executive leadership and key stakeholders.
- Directed large-scale Banking & Capital Markets operations, including financial crime, credit risk, mortgage, market risk, regulatory compliance, and enterprise operations.
- Managed global, cross-functional teams across multiple delivery locations, ensuring operational excellence and customer satisfaction.
- Led enterprise transformation, process harmonization, post-merger integration, and outcome-driven operating models.