About the role

Associate Manager - CASA

Job Summary:

The Associate Manager - CASA plays a pivotal role in driving the growth of the organization's current account and savings account (CASA) portfolio. This position is critical for enhancing customer engagement and maintaining a high standard of service delivery, ultimately contributing to the overall financial health of the institution.

Key Responsibilities:

Develop and implement innovative strategies to drive CASA acquisitions and maximize customer retention.
Lead and motivate a team of banking professionals to achieve sales targets and enhance overall service quality.
Analyze market trends and customer needs to identify growth opportunities and tailor products accordingly.
Monitor key performance indicators (KPIs) and prepare regular reports to ensure alignment with organizational goals.
Facilitate training and development programs for team members to enhance their skills and improve customer service.
Collaborate with cross-functional teams to streamline operations and elevate customer experience.
Resolve escalated client issues and ensure high levels of customer satisfaction through effective communication.

Requirements:

Bachelor's degree in Finance, Business Administration, or a related field.
A minimum of 3-5 years of experience in banking or financial services, particularly in CASA management.
Proven track record of meeting and exceeding sales targets in a fast-paced environment.
Strong analytical skills with the ability to interpret data effectively for strategic decision-making.
Excellent interpersonal and communication skills, both verbal and written.
Familiarity with regulatory frameworks and compliance standards in the banking industry.
Strong leadership qualities with experience managing a diverse team.

Preferred Qualifications:

Master's degree in Business Administration or a relevant field.
Experience with digital banking products and services.
Proficiency in customer relationship management (CRM) software.
Exceptional problem-solving skills and the ability to think strategically.
Previous experience in a managerial role within a banking context.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive health, dental, and vision insurance options.
Retirement savings plan with employer matching contributions.
Flexible work schedules and remote work opportunities.
Professional development and continuous learning programs.
Employee recognition and reward programs.
Work-life balance initiatives including paid time off and wellness programs.

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Associate manager