P&C insurance

Job Description – Team Lead / Assistant Manager – P&C Insurance (Workers' Compensation)

Company: EXL Services
Location: Noida
Shift: US Shift

About the Role

EXL Services is seeking an experienced Team Lead / Assistant Manager – P&C Insurance to manage Workers' Compensation (WC) Payments & Forms operations. The ideal candidate will have strong expertise in the US Property & Casualty (P&C) insurance domain, team management experience, and a thorough understanding of the Workers' Compensation claims lifecycle. This role requires driving operational excellence, ensuring SLA compliance, managing escalations, and delivering high-quality service to global clients.

Key Responsibilities

• Lead and manage the Workers' Compensation Payments & Forms team.
• Monitor team productivity, quality, and SLA performance to achieve operational goals.
• Ensure timely processing of payments and forms to avoid penalties, interest charges, and compliance issues.
• Manage daily work allocation, inventory, and workload balancing across the team.
• Handle client and internal escalations, ensuring timely resolution.
• Coordinate with onshore stakeholders regarding operational issues, process updates, and performance metrics.
• Ensure compliance with US insurance regulations, Workers' Compensation guidelines, and DOI requirements.
• Track operational metrics, identify process improvement opportunities, and drive continuous improvement initiatives.
• Coach, mentor, and develop team members through regular feedback and knowledge-sharing sessions.
• Prepare and present operational reports, SLA dashboards, and performance updates to stakeholders
  
  
  

Required Skills & Experience

• 5–8 years of experience in US Property & Casualty (P&C) Insurance , with strong exposure to Workers' Compensation Claims , Payments, and Forms.
• Mandatory experience in team handling within a BPO/KPO or insurance operations environment.
• Strong understanding of the US Workers' Compensation claims lifecycle.
• Experience managing SLAs, productivity, quality, and operational metrics.
• Excellent communication and stakeholder management skills.
• Proven ability to manage escalations, prioritize workloads, and lead high-performing teams.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and reporting tools.

Preferred Background

Candidates from EXL, Genpact, Accenture, WNS , or similar organizations with experience in US Insurance operations will be preferred.

Why Join EXL?

• Work with a leading global analytics and operations management company.
• Opportunity to lead high-impact US Insurance operations.
• Exposure to global clients and cross-functional collaboration.
• Career growth in a dynamic and performance-driven environment.