About the role

Job Title: Executive / Engineer – EV Network Operation Center (NOC)

Location:	Navi Mumbai, MH
Department:	EV Operations / Charging Infrastructure
Reporting To:	Team Lead- EV Network Operation

Job Summary

The EV Network Operation Center (NOC) Executive/Engineer is responsible for real-time monitoring, troubleshooting, and performance optimization of the EV charging network. The role ensures high charger uptime, improved transaction success rates (SCAR), and seamless customer experience through proactive monitoring and coordination with field teams, O&M team and charger OEMs.

Key Responsibilities

Network Monitoring & Incident Management
- Monitor EV chargers (AC & DC) through CMS/OCPP platforms.
- Track charger availability, fault alerts, and communication status.
- Identify and analyse transaction failures and error codes.
- Raise and track service tickets for field resolution.
- Ensure SLA compliance and timely issue closure.
Performance & Uptime Management
- Monitor uptime percentage and SCAR (Successful Charging Attempt Rate).
- Analyze recurring faults and coordinate with OEMs for permanent fixes through connector analysis.
- Prepare daily/weekly/monthly performance dashboards.
Technical Support & Troubleshooting
- Provide L1/L2 remote troubleshooting support.
- Guide field technicians / Service engineers for issue resolution.
- Validate firmware updates and remote reset activities.
- Support to resolve critical fault, communication failure, leakage current, and hardware fault diagnosis.
Coordination & Stakeholder Management
- Coordinate with:
  - Charger OEMs
  - CMS/Digital team
  - Field Service Teams
- Escalate critical outages as per escalation matrix.
- Participate in review meetings with vendors and internal teams.
Data Analysis & Reporting
- Analyze charger logs (OCPP logs, status notifications, stop transactions).
- Track key KPIs:
  - Uptime %
  - SCAR %
  - MTTR
  - MTBF
- Identify patterns in fail transactions (e.g., “Other” error classification).
- Recommend system improvements to enhance operational efficiency.

Required Qualifications

Graduation/Diploma / B.E. / B.Tech in Electrical / Electronics / Instrumentation / Electrical & Electronics.

0–4 years of experience in related industries or any electrical or electronics industries {EV charging operations, Electrical systems, SCADA / NOC operations, Telecom NOC (preferred)}

Technical Skills (Optional)

Knowledge of EV charging standards (AC Type-2, CCS, GB/T).
Basic understanding of:
- OCPP protocol
- CMS platforms
- Electrical protection systems
- Leakage current & earthing concepts
- Ability to analyze charger logs.
- MS Excel (Pivot tables, dashboards).
- Understanding of RCD, MCB, MCCB, isolation monitoring.

Soft Skills

Strong analytical and troubleshooting ability.
Good communication skills.
Ability to handle escalations.
Detail-oriented with proactive approach.
Comfortable working in 24×7 shift operations (if required).