About the role

Job Description: Microsoft 365 System Administrator

Role Overview: As a Microsoft 365 Administrator, you will be the backbone of our cloud productivity suite. You are responsible for the seamless operation, security, and optimization of our Microsoft 365 ecosystem. This role requires a blend of technical expertise, proactive security management, and a collaborative mindset to ensure our digital workplace remains efficient and secure.

Key Responsibilities

1. Service Administration & Support

Exchange Online: Manage mailbox lifecycles, distribution groups, mail flow rules, and shared mailboxes.
SharePoint & OneDrive: Administer site collections, manage storage quotas, and oversee document sharing permissions.
Microsoft Teams: Configure governance policies, manage guest access, and troubleshoot integration issues (e.g., telephony, apps).
System Health: Monitor the M365 Service Health dashboard and resolve service interruptions or performance degradation.

2. Identity & Access Management (IAM)

Azure Active Directory (Entra ID): Manage user identities, groups, and administrative units.
Provisioning: Handle the end-to-end user lifecycle, including automated onboarding/offboarding processes.
Authentication: Implement and maintain Multi-Factor Authentication (MFA) and Conditional Access policies to ensure secure login environments.

3. Security & Compliance

Policy Enforcement: Configure and manage Data Loss Prevention (DLP) and Sensitivity Labels to protect intellectual property.
Security Posture: Monitor the Microsoft Secure Score and implement recommendations to harden the tenant against threats.
eDiscovery & Retention: Manage legal holds and data retention policies in alignment with organizational compliance standards.

4. Strategic Collaboration & Optimization

Migrations: Assist in moving legacy on-premises data or third-party cloud services into the M365 ecosystem.
Continuous Improvement: Evaluate new M365 features and rollouts, and provide adoption recommendations that drive business value.
Cross-Team Support: Partner with Cybersecurity, Network, and Helpdesk teams to resolve complex cross-functional incidents.

Required Technical Skills

Core Platforms: Deep understanding of the M365 Admin Center, Exchange Admin Center, and Azure portal.
Scripting: Proficiency in PowerShell for bulk administration and task automation.
Security: Experience with Microsoft Defender for Office 365 and Endpoint Manager (Intune).
Networking: Knowledge of DNS records (MX, SPF, DKIM, DMARC) and cloud connectivity requirements.

Qualifications

Experience: 3+ years in a dedicated Microsoft 365 or Systems Administration role.
Certifications: Microsoft 365 Certified: Administrator Expert or Security Administrator Associate is highly preferred.
Soft Skills: Strong analytical problem-solving skills and the ability to translate technical requirements into user-friendly documentation.