About the role

Sales Delivery Manager (SDM)

Job Summary:

The Sales Delivery Manager (SDM) plays a crucial role in overseeing the daily operations of a full-service branch office within our Retail Banking Group. This position is responsible for enhancing branch efficiency and ensuring compliance with banking regulations, while also providing an excellent customer experience that fosters lasting relationships.

Key Responsibilities:

Review and monitor Account Opening Form (AOF) rejection cases, account closures, and overdue fixed deposit data to ensure timely resolutions.
Scrutinize and verify customer requests and AOFs as per prescribed guidelines before facilitating processing.
Drive key service metrics by regularly checking the common pending folder and conducting random audits of staff drawers to eliminate customer request backlogs.
Maintain the lowest levels of wait-time by balancing workloads among desks and analyzing employee productivity daily.
Ensure adherence to corporate attire and grooming guidelines among all staff members.
Oversee operations, risk control, and compliance at the branch, focusing on fraud prevention and adherence to regulations.
Facilitate training programs to develop a strong compliance culture amongst branch staff.

Requirements:

Bachelor's degree in Finance, Business Administration, or a related field.
Minimum of 5 years of experience in a retail banking operation, with at least 2 years in a managerial role.
Strong understanding of banking regulations and compliance standards.
Excellent analytical, communication, and interpersonal skills.
Proven ability to lead a team and drive performance outcomes.
Experience with risk management and operational auditing practices.
Proficiency in banking software and Microsoft Office Suite.

Preferred Qualifications:

Master's degree in Business Administration or Finance is a plus.
Certification in Risk Management or Compliance (e.g., CRCM, CAMS) is advantageous.
Experience with customer relationship management (CRM) tools.
Demonstrated ability to implement process improvements and drive operational excellence.
Experience in conducting training sessions for staff on risk and compliance matters.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health insurance including medical, dental, and vision coverage.
Retirement savings plan with company matching contributions.
Paid time off and flexible work arrangements.
Professional development opportunities and ongoing training programs.
Employee wellness programs and support services.
Work in a collaborative and inclusive environment that values diversity.