Customer Service Executive

Job Title: Customer Service Executive
Department: Customer Service - Contact Centre
Location: Thane
Experience Level: Minimum 6 months
Skills and Qualifications: - Good communication and interpersonal skills
- Customer-focused attitude
- Ability to handle and resolve customer queries efficiently
- Understanding of loan servicing processes is a plus
- Good problem-solving skills
- Detail-oriented with excellent organizational abilities
- Basic Knowledge of MS excel, MS outlook
Responsibilities: - Respond to customer inquiries via phone or email - Provide accurate information regarding loan services
- Address and resolve customer concerns or complaints
- Collaborate with team members to ensure a seamless customer
experience
- Maintain thorough knowledge of loan servicing policies and proceduresPreferred Skills: - Previous experience in customer service
- Familiarity with loan servicing operations
- Ability to handle challenging customer interactions with tact andprofessionalism