About the role

Role Description:

This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on varied tasks.

Responsibilities:

Support & provide service via calls, emails and tickets
Work on provided offline activities
Follow given SOP’s and flag any unresolved issues, escalations to L2
Ability to diagnose and analyze technical problems
Analyse different systems and energy data to find potential for energy optimization.
Work on projects that requires data mining, analysis & presentation
Identify relevant trends, deviations, call drivers, perform follow up analysis and prepare visualizations
Provide training to L1 Engineers
Execution of bulk schedule/set point changes
Follows up and meets commitments to customer
Flexibility towards shifts and week offs as per requirement
Implementation of Controls programming changes
Troubleshooting and resolving platform based deviations
Ability to appreciate asset information dataset and modelling
Flair for root cause analysis and tracking issues to closure
Understand changes in the controls setup and initiate/recommend changes to the stakeholders
Propose new energy savings strategies and initiatives
Additional adhoc activities to support business goals
Guide team members

Basic Qualifications & Experience:

Requires theoretical to advanced knowledge obtained through a University degree, combined with experience
Practical knowledge of organization, programs or systems with the ability to make enhancements and leverage in daily work
Working hours’ flexibility to meet customer requirements
Should possess a good behavioral attitude

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme

Sr. Engineer

About the role