front office executive

Front Office Management

• Manage the front desk operations and maintain a professional reception environment.
• Welcome and assist visitors, clients, and employees in a courteous and professional manner.
• Handle incoming calls, emails, and inquiries and direct them to the appropriate department.
• Maintain visitor logs, issue visitor passes, and coordinate with security for access control.
• Manage meeting room bookings and coordinate with internal teams for arrangements.

Helpdesk Operations

• Act as the primary point of contact for facility-related requests and complaints .
• Log service requests in the helpdesk system and assign them to the relevant teams.
• Track and follow up on complaints until closure within defined SLA timelines.
• Coordinate with facility teams such as housekeeping, maintenance, and security.
• Maintain daily records of complaints, service requests, and resolutions.

Administrative Support

• Maintain documentation, reports, and MIS related to front office and helpdesk activities.
• Support client and facility management teams with administrative tasks.
• Ensure adherence to company policies, safety standards, and service protocols .

Prepare periodic reports on visitor management and helpdesk tickets.