About the role

Associate Manager - CASA

Job Summary:

The Associate Manager for CASA (Current Account and Savings Account) at IDFC First Bank plays a vital role in driving customer acquisition and retention while enhancing the overall banking experience. This position involves overseeing operations, managing client relationships, and implementing effective strategies to achieve business goals.

Key Responsibilities:

Lead and manage the CASA portfolio to achieve specified income and quality targets.
Develop and execute strategies to attract new customers and retain existing ones through personalized banking solutions.
Monitor and analyze market trends to identify opportunities for growth and improvement.
Collaborate with cross-functional teams to streamline operations and enhance service delivery.
Conduct regular training sessions for the team to ensure compliance with all banking regulations and standards.
Foster strong relationships with key clients, addressing their needs and resolving issues promptly.
Prepare detailed reports and presentations for stakeholders, showcasing CASA performance and strategic recommendations.

Requirements:

Bachelor’s degree in Finance, Business Administration, or a related field; MBA preferred.
Minimum of 3-5 years of experience in banking or financial services, specifically in CASA or retail banking.
Strong understanding of banking products and services, with a focus on customer needs.
Excellent communication and interpersonal skills to build and maintain client relationships.
Proficient in data analysis, with a keen attention to detail and strong problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Proficient in Microsoft Office Suite and banking software applications.

Preferred Qualifications:

Experience in managing teams in a rural or semi-urban banking landscape.
Certification in banking or financial services (e.g., AMFI, NISM) is an advantage.
Familiarity with digital banking solutions and innovations in the financial sector.
Track record of achieving targets and driving sales growth in a competitive environment.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health insurance for employees and immediate family members.
Retirement savings plan with employer matching contributions.
Work-life balance initiatives, including flexible working hours and remote work options.
Continuous professional development opportunities through training and certification programs.
Employee wellness programs and mental health support.
Collaborative and inclusive workplace culture that values diversity.

```

associate manager