Quality Head

 

Position : Senior Manager / Head – Quality Operations

Department: Quality

Location: Mumbai

Industry: Real Estate

Experience : 20-25+

Key Responsibilities

• Drive and ensure high standards of finishing quality across all projects, meeting or exceeding customer expectations.
• Establish, implement and monitor a comprehensive Finishing Quality Rating System across projects.
• Review and monitor design, DCU and WCU processes to ensure quality requirements are incorporated and maintained.
• Develop and standardize finishing activity manuals, SOPs and quality guidelines in consultation with relevant stakeholders.
• Drive mechanization, process innovation and technology adoption across finishing activities to improve quality, productivity and efficiency.
• Build and develop a team of finishing quality experts across various trades and disciplines.
• Oversee the complete customer handover and post-handover process , ensuring timely closure of quality-related issues.
• Monitor and strengthen site quality processes across all projects and ensure compliance with established quality standards.
• Conduct regular product, process and system audits and identify areas for corrective and preventive action.
• Develop and implement quality improvement initiatives based on project performance, customer feedback and audit findings.

Key Competencies

• Construction & Finishing Quality Management
• Quality Management Systems (QMS)
• Product, Process & System Auditing
• Site Quality Management
• Finishing Quality & Customer Handover
• Process Improvement & Standardization

• Quality Rating Systems

  Note: International projects or experience is mandatory.