About the role

Job Description – Team Manager

Sr.No	Descriptions	Details
1	Functional Designation	Team Leader
2	Business Unit	Operations
3	Sub-business Unit	Electronic Banking Operations
4	Department	Centralized Payment System
5	No. of Vacancies	1
6	Locations	Mumbai – Lower Parel
7	Grade	Manager/Senior Manger
8	Reporting to	AVP
9	Job Summary	§ Manage and monitor the daily activities of the electronic Banking operation team working on IMPS, UPI, Cards (Rupay & VISA - domestic and international) BBPS and ATM transactions Ensure the team completes settlement, reconciliation and dispute processes accurately and on time Strong knowledge of credit card settlement processes for Rupay and Visa Support process improvement and automation initiatives to reduce manual work Guide team members, resolve escalation and maintain high-quality standard in daily work Excellent communication skills and stakeholder management capabilities and ability to present complex information clearly Continuously monitor team performance, identify gaps and drive improvement Ability to prepare process notes and BRDs present them to stakeholders and obtain approval in timely manners § Provide training and groom team members for skill development and career growth § Build a positive work environment focus on accountability, accuracy and continuous learning
10	Detailed Responsibilities	Team Management & Daily Monitoring § Monitor team members’ daily activities and ensure timely completion of all operational tasks. § Allocate work, track progress, and ensure accuracy in transactions and settlements. § Review team outputs and ensure adherence to SOPs and quality standards. § Provide guidance and support to team members on operational issues. § Resolve escalations raised by the team and ensure timely closure. Operations Management § Supervise daily operations for IMPS, UPI, BBPS, PG modules Rupay, Visa (domestic and international) for both debit & credit card network § Ensure that settlements and reconciliations are performed correctly and within timelines. § Ensure team follows NPCI, VISA, and regulatory guidelines in all processes. § Review reports, dashboards, and exceptions generated by the team § Identify opportunities for automation across all modules to reduce manual intervention and improve efficiency § Ensure seamless transaction processing settlement across all payment channels Automation & Process Improvement § Identify manual areas and suggest improvements to enhance team efficiency. § Support automation initiatives by coordinating with IT, Product, and Reconciliation teams and external partners (NPCI, VISA and Cashnet) § Ensure the team follows new processes and automated workflows smoothly. § Recommend changes to reduce operational errors and risk. Compliance & Reporting § Support the preparation of RBI reports and ensure data accuracy. § Maintain strong internal controls through proper review and oversight. Documentation & Approvals § Prepare detailed process notes and Business Requirement Documents (BRDs) and SOPs § Present documentation to stakeholders and committee members and secure necessary approvals § Ensure clarity, accuracy and audit readiness in all documentation Team Leadership § Train team members on processes, systems and new guidelines § Identify skill gaps and plan training sessions to improve performance. § Help team members grow professionally through mentoring and feedback. Stakeholder Management § Coordinate with internal departments such as IT, Reconciliation, Product, Compliance, and Operations. § Work with external partners like NPCI, VISA, Cashnet, and other networks for issue resolution. § Share regular updates with senior management and escalate critical issues when required. Issue resolution & Risk management § Monitor daily exceptions, failures, and operational alerts. § Ensure timely resolution of disputes, settlement delays, or transaction issues. § Identify risks early and take preventive measures to avoid operational loss. § Ensure the team maintains audit readiness at all times. *Other duties may be assigned as per business needs
11	Qualification	Essential
11	Qualification	Graduate
12	Experience	Minimum 5–7 years of experience in banking operations and payment systems with at least 2- 4 years in a leadership role
13	Desired skills and competencies	§ Strong knowledge of electronic banking products, payment systems, and regulatory guidelines § Expertise in reconciliation tools, dispute management systems, and automation technologies § Excellent analytical, problem-solving, and stakeholder management skills § Strong leadership and team management capabilities. § Good knowledge in Excel

Team Leader - Centralized Payment System(EBO)

About the role