French Language Specialist – Accounts Receivable (AR)

Job Summary

EXL is seeking a detail-oriented French Language Specialist with experience in Accounts Receivable (AR) processes. The candidate will be responsible for managing collections, customer interactions, dispute resolution, and cash application activities for French-speaking clients while ensuring timely receipt of payments and maintaining strong customer relationships.

Key Responsibilities

• Manage end-to-end Accounts Receivable activities for French-speaking customers.
• Follow up on outstanding invoices through calls and emails in French and English.
• Perform collections and ensure timely recovery of overdue payments.
• Resolve customer queries related to invoices, payments, and account statements.
• Coordinate with internal stakeholders to resolve billing disputes.
• Reconcile customer accounts and maintain accurate records.
• Support cash application and payment allocation activities.
• Prepare AR aging reports and collection status updates.
• Ensure compliance with company policies and accounting standards.
• Build and maintain strong relationships with customers and business partners.