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Understanding of end-to-end policy life cycle & MRC / Slips
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Understanding of Bureau market policy documents and updating data
to client systems, interpret necessary information for completing
assigned tasks
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Premium calculation based on available data
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Manage teams and ensure service level targets are met
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Monitor transactions on an ongoing basis and take corrective steps
where necessary or make incremental improvements.
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Risk Identification and mitigation skills
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Drive best practice/ idea sharing
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Analytical skills and time management
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Proficient in working with Quality team and provide RCA on
escalations
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Provide coaching and feedback to team members to enable them to
improve their performance
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Assist new hires such that they are productive on the floor in the
shortest possible time frame
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Client interaction and dashboard presentation
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Ensure compliance with internal policies and procedures, external
regulations, and information security standards.
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Effectively manage queue and balancing of work loads
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