VP - P&C Insurance

The EXL Journey

From our beginnings in business process services to becoming a global leader in data and AI, EXL brings 25+ years of proven expertise helping enterprises transform and redefining what's possible for our clients.

We partner with leading companies in insurance, healthcare, banking and capital markets, retail, media and communications, and energy and infrastructure to reimagine business models, deliver measurable outcomes, and accelerate innovation.

While nearly 70% of enterprise AI initiatives fail, EXL consistently delivers a 94% success rate by integrating deep industry knowledge, robust data and analytics capabilities, and cutting-edge AI implementation in client workflows—turning complexity into value at scale.

Innovation at the Core

At EXL, innovation isn't just a buzzword—it's how we solve complex challenges and create lasting value. By integrating cutting-edge technologies like machine learning, AI, and cloud computing, we enable our clients to stay ahead of the curve. Whether it's revolutionizing customer experiences, streamlining back-office operations, or uncovering new revenue streams, innovation fuels everything we do.

A Global Team, Always Within Reach

Our extensive presence of 66,000+ professionals across six continents ensures that wherever your business operates, EXL is ready to bring the expertise and solutions you need.

Executive Role Bio

Role	Vice President, Domain Operations – Insurance (P&C)
Level / Type	Band E2
Organization	EXL Service | SGU – Domain Operations
Location / Model	India | Hybrid
Reporting Line	Senior Vice President - P&C India Operations
Scale	Portfolio of ~2,000 colleagues; direct leadership span of 4–6 leaders

Executive Mandate

The Vice President, Domain Operations – Insurance (P&C) will lead a significant portion of EXL’s India Insurance (P&C) operations portfolio, owning delivery excellence, profitable growth, client impact, and transformation across geographies. The role will translate enterprise strategy into scalable operating outcomes, strengthen EXL’s position as an AI-led operations partner, and build a future-ready leadership bench across large, distributed teams.

Role Profile

Core Responsibilities

• Own domain operations strategy (Insurance – Property & Casualties), execution, P&L performance, and margin expansion.
• Lead end-to-end delivery across global centers, ensuring SLA adherence, quality, risk governance, and client confidence.
• Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships.
• Drive AI, analytics, automation, and platform-led transformation across operations with clear ROI and adoption metrics.

Leadership Expectations

• Build a high-performance, inclusive, and digitally fluent leadership team across geographies.
• Champion operating model simplification, cross-functional collaboration, and scalable governance.
• Represent operations in executive forums with crisp business health, risk, investment, and transformation narratives.
• Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks.

Success Measures

RUN

• P&L growth and margin
• SLA, quality, and compliance
• Client NPS and retention

TRANSFORM

• AI and analytics infusion
• Productivity and automation ROI
• Operating model simplification

GROW

• Expansion wins
• New offerings and IP
• Client advocacy

PEOPLE

• Leadership depth
• AI literacy and capability
• Engagement and retention

Ideal Executive Profile

• Enterprise operations leader: 20+ years of global operations leadership in BPM, IT services, Insurance industry (global)
• P&L and growth orientation: Proven accountability for large-scale P&L, revenue growth, margin expansion, and strategic client partnerships.
• Insurance domain depth: Strong exposure to Insurance Property and Casualties value chain including policy Administration, underwriting support, claims management (FNOL to Settlement), billing & collections, reinsurance operations, and agency/broker Services. Strong knowledge of commercial and personal lines products, regulatory frameworks, market practices, and carrier operating models across major insurance markets.
• Transformation credibility: Experience leading enterprise-wide transformation, AI/automation adoption, global process harmonization, post-merger integration, and outcome-based operating models.
• Global leadership: Demonstrated success managing large, distributed teams primarily across India, with strong executive presence and client CXO credibility.

Qualifications & Career Path

• Bachelor’s degree in Business, Commerce, Finance or a related field; MBA or equivalent postgraduate qualification preferred.
• Professional certifications in Property & Casualty Insurance, Operations Excellence, Program Management, Analytics, or Financial Management (e.g., CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, FRM) will be an advantage.
• Potential next moves include enterprise SGU leadership, broader operations leadership, or Industry & Market Unit leadership.