About the role

Associate Relationship Manager - JLG (Joint Group Loan) - Sales and Collection

Job Summary:

The Associate Relationship Manager - JLG plays a crucial role in building and maintaining strong relationships with clients to facilitate the successful delivery of joint group loans. This position is focused on driving sales, conducting collections, and ensuring client satisfaction, which are fundamental to achieving organizational growth and client loyalty.

Key Responsibilities:

Build and nurture strong relationships with clients to enhance customer loyalty and retention.
Conduct market research and identify potential clients to grow the Joint Group Loan portfolio.
Facilitate the sales process by presenting loan products tailored to clients' needs and conducting loan assessments.
Monitor the performance of existing loan accounts and proactively follow-up on pending collections.
Collaborate with cross-functional teams to ensure seamless service delivery and resolution of client issues.
Prepare and maintain accurate reports on sales performance, client interactions, and collections status.
Participate in community outreach activities to promote awareness of JLG offerings and generate leads.

Requirements:

Bachelor’s degree in Finance, Business Administration, or a related field.
Experience in sales, relationship management, or financial services.
Strong interpersonal and communication skills to effectively engage clients and stakeholders.
Proven track record in achieving sales targets and managing collections.
Ability to analyze financial data and assess client creditworthiness.
Proficient in MS Office Suite and experience with CRM software.
Strong problem-solving skills and the ability to work independently in a fast-paced environment.

Preferred Qualifications:

Previous experience working with microfinance or joint group lending is a plus.
Knowledge of local market dynamics and competition in financial services.
Fluency in additional languages relevant to the client base is advantageous.
Strong networking abilities to build connections within the community and industry.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health and wellness benefits, including medical and dental coverage.
Opportunities for professional development and career advancement.
Flexible working hours and a supportive work environment.
Employee referral bonuses and recognition programs.
Access to a pension plan and retirement savings options.
Inclusive company culture that values diversity and teamwork.