Sales Delivery Manager ( SDM )

  RBL Bank - Sales Delivery Manager ( SDM )- Retail Banking Group

Ojective -Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank's guidelines.

1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof

2.     2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.

3.     3. Driving key Setrics by :

• ·         D aily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

4.     4. Maintaining lowest levels of wait-time through :

• ·            Load  balancing among desks

• ·           Regular  monitoring of pending tokens through Admin login

• ·           Analysis  to understand employee level productivity & Daily roistering

• ·           Leave  planning & Training calendar

5.Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members