About the role

Associate Manager - CASA

Job Summary:

The Associate Manager for CASA (Current Account Savings Account) plays a pivotal role in driving customer engagement and financial performance within the organization. This position requires dynamic leadership and strategic execution to enhance client satisfaction and meet business objectives.

Key Responsibilities:

Develop and implement strategic plans for CASA products to meet market demand and increase customer acquisition.
Analyze market trends and customer feedback to refine offerings and enhance the customer experience.
Lead and mentor a team of professionals in achieving sales targets and service excellence.
Collaborate with cross-functional departments to ensure seamless product delivery and customer support.
Monitor performance metrics and prepare detailed reports for stakeholders to inform decision-making.
Conduct regular training sessions for team members to ensure compliance with regulations and company policies.
Foster strong relationships with clients to ensure high levels of loyalty and retention.

Requirements:

Bachelor's degree in Business, Finance, or a related field.
3-5 years of experience in retail banking, particularly in CASA or related products.
Proven track record of achieving sales targets and managing customer relationships effectively.
Excellent analytical and problem-solving skills, with a strong ability to interpret data.
Strong leadership and team management skills, fostering a collaborative culture.
Outstanding communication and presentation abilities.
Knowledge of banking regulations and compliance standards.

Preferred Qualifications:

Master's degree in Business Administration or a relevant field.
Experience with digital banking solutions and current trends in financial technology.
Expertise in customer relationship management (CRM) systems.
Previous experience in a managerial role within the banking industry.
Fluency in additional languages relevant to the target customer base.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive health insurance coverage for employees and their families.
Retirement savings plan with company matching contributions.
Generous paid time off and holidays to promote work-life balance.
Professional development opportunities and tuition reimbursement.
Flexible working hours and the possibility for remote work arrangements.
Employee discounts on banking products and services.

```

Associate manager