About the role

Relationship Manager – Aspire Banking

BU / Department

Branch and Business Banking

Grade

Asst Manager / Deputy Manager

Location

Branch

Reporting To

Branch Manager

Position Purpose

Responsible to generate business from existing customer book, enhance relationships and acquire new clients. Generation of business through customer engagement for liabilities, assets & third-party products.

KEY Position Responsibilities

Portfolio Management – regularly contacting and meeting portfolio clients. Profiling the clients and cross selling various products
Acquiring new relationships through references and catchment mapping
Sourcing Family a/cs to strengthen and enhance the relationship
Cross selling various engagement products - FD, RD, SIP, Locker, debit and credit cards and this is an entry level segment
Deepening of Portfolio by cross selling various revenue products like Assets, TPP and Liabilities
Ensuring the customers are meeting the criteria for Aspire relationships – sourcing quality a/cs
Achieving CASA and Total Deposit targets set for the RM
Fee Revenue – Fee revenue targets to be met by cross selling multiple product lines to all customers
Mandatory certifications (AMFI and IRDA) and other internal training modules to be completed
Channel penetration like netbanking, mobile banking, Bill payments, SI registrations and ASBA setup

Qualifications and Experience Requirement

Qualifications

Essential: Minimum Graduation
Preferred: B.Com

Experience

Essential: 2-5 years
Preferred: In Banking

Organisation network and Interlinkages (To understand who are your Stakeholders)

Internal:

External:

Competency

Technical Skills

Detailed Orientation
Communication Skills
Relationship Management

Behavioural Skills

Competencies

Professionalism: To conduct your duties with good judgment and in good faith
Respect: To be sensitive and responsible for what we say and do
Excellence: To act in a manner that earns the trust and admiration of others
Entrepreneurial: To be enterprising and take ownership of our actions
Teamwork: Working collaboratively to achieve the common goals and be successful together

Aspire RM