Elite Relationship Manager- Household

Elite Relationship Manager – Household 
Location-South Mumbai
KRAs:  
 Develops new and expands existing High Net worth Customer relationships for liabilities (SA driven) and commercial assets 
 Sources new bank customers through external individual efforts and acquisition channel  
 Ensures high levels of customer service orientation and application of bank policy.  
 Cross-sells bank products to existing set of branch customers, which are mapped  
 Informs customers of new products or product enhancements further to expand the banking relationship. 
 Plans and conducts special sales initiatives and events for prospective and existing clients.  
 Coordinates with other group companies to provide seamless access to other products.  
 Maintains complete relationship record for assigned customer accounts.  
 Tracks customer complaints/queries and turnaround times for customer satisfaction.