AM

• Key Requirement:
  • Good exp in P&C Claims, preferable in worker compensation- payments and forms
  • Must have team handling experience – Mandatory
  • Target Organization: Genpact, Accenture, WNS or similar organizations
  • Good Communication skills
  • Ability of managing team & balancing workloads
  • Sound knowledge of US Insurance and WC claims life cycle
  • Handle assigned claims and leverage digital platforms to enable effective operations
  • Communicate with the Onshore Team about any issues that arise
  • Ongoing transactions, monitoring and taking corrective actions where necessary or making incremental improvements

 

Responsibilities

• Manage Payment and Forms team 
• Ensure no Penalties or Interests are incurred on cases due to delay in processing
• Provide overall view of SLAs & inventory to the stakeholders
• Responsible for overall team performance on defined SLAs
• Capable to manage/ resolve escalations
• Ensure compliance with all regulatory/ legislative/ DOI requirements
• Provide inputs and insights to enhance team knowledge and skill