Assistant Engineer

Job Description – Assistant Service Engineer (Warranty Services)

Position: Assistant Service Engineer – Warranty Services

Experience: 2–4 Years

Qualification:

Diploma/Bachelor’s Degree in Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering (ECE), or Mechanical Engineering . Diploma in EEE is preferred.

Industry Preference:

Candidates with experience in the Battery, UPS, Power Backup, Energy Storage, or Electrical Equipment industry will be preferred.

Job Summary

We are looking for an Assistant Service Engineer – Warranty Services who will be responsible for providing technical and field service support to customers, handling warranty-related activities, resolving customer complaints, and ensuring high levels of customer satisfaction.

The ideal candidate should have hands-on experience in battery products, field service, warranty claims, customer complaint resolution, and dealer/channel partner support .

Key Responsibilities

• Handle field service and technical support for battery products.
• Visit customers and key accounts to understand and resolve technical issues.
• Diagnose and troubleshoot battery-related technical problems .
• Handle customer complaints and ensure timely resolution.
• Manage and evaluate warranty claims as per company policies.
• Support warranty adjudication and warranty claim tracking .
• Coordinate with internal teams for warranty approvals and technical resolutions.
• Maintain proper records of service visits, warranty cases, complaints, and resolutions .
• Provide technical support and guidance to dealers, distributors, and channel partners .
• Conduct product and technical training for customers and channel partners when required.
• Identify recurring product/service issues and communicate findings to the relevant technical teams.
• Ensure timely closure of customer complaints and warranty cases.
• Maintain strong relationships with customers and channel partners.
• Follow all required safety procedures and service standards during field visits.
• Achieve assigned service, warranty, and customer satisfaction targets.
• Prepare regular service and warranty reports for management.

Required Skills

• Good knowledge of battery products and battery functionality .
• Experience in field service / after-sales service .
• Knowledge of warranty claims and warranty processes .
• Strong troubleshooting and problem-solving skills.
• Good customer handling and communication skills.
• Ability to interact with key customers, dealers, and channel partners .
• Good listening and convincing skills.
• Willingness to travel for customer/site visits.
• Result-oriented and customer-focused approach.
• Strong commitment to safety and service quality .