About the role

Teller

Job Summary:

As a Teller at IDFC Bank in New Delhi, you will be the face of our bank, providing exceptional customer service while handling daily transactions and inquiries. Your role is vital in fostering customer relationships and ensuring their banking experience is seamless and efficient.

Key Responsibilities:

Process customer transactions including deposits, withdrawals, and payments accurately and efficiently.
Respond to customer inquiries regarding account balances, transactions, and bank products with professionalism and courtesy.
Promote bank services to customers, identifying their needs and recommending suitable financial solutions.
Maintain a thorough understanding of banking regulations and ensure compliance with all policies and procedures.
Assist in balancing cash drawers at the end of each shift while resolving any discrepancies promptly.
Collaborate with colleagues to meet branch goals and enhance customer satisfaction.
Participate in training programs to further develop your skills and stay updated on product offerings.

Requirements:

High school diploma or equivalent; bachelor’s degree in finance or a related field preferred.
Proven experience in a customer service role, preferably in banking or financial services.
Strong numerical and analytical skills with attention to detail.
Excellent interpersonal and communication skills for effective customer interaction.
Ability to multitask and work efficiently in a fast-paced environment.
Familiarity with banking software and basic financial products.
Integrity and ethical conduct with a commitment to compliance and confidentiality.

Preferred Qualifications:

Experience in cash handling and transaction processing in a banking environment.
Knowledge of the latest banking technologies and digital services.
Proven track record of exceeding sales goals and contributing to branch success.
Fluency in multiple languages is an advantage, enhancing customer communication.

Benefits:

Competitive salary with an attractive compensation structure, including a potential hike of up to 30% on current CTC.
Comprehensive health insurance for employees and their families.
Pension and retirement benefits to ensure financial security post-retirement.
Employee training and development programs to support career growth.
Flexible working hours and a supportive work environment.
Employee discounts on bank products and services.
Opportunities for advancement within the organization.