About the role

Collection Manager - Auto Loans

Job Summary:

We are seeking an experienced Collection Manager to lead our auto loans collection efforts in Ambala. In this pivotal role, you will oversee both in-house teams and handling agencies, driving performance to enhance recovery rates while ensuring compliance with industry regulations and company policies.

Key Responsibilities:

Manage and mentor in-house collection teams to optimize their performance and develop their skills.
Collaborate with external handling agencies to ensure effective collection strategies are implemented.
Analyze collection data to identify trends, areas for improvement, and develop action plans accordingly.
Ensure compliance with regulations and best practices in all collection activities.
Develop and maintain effective communication with customers to resolve outstanding balances and negotiate payment plans.
Prepare and present regular reports on collection efforts and performance metrics to senior management.
Design and execute training programs for team members on collection techniques and customer service skills.

Requirements:

Bachelor’s degree in Finance, Business Administration, or a related field.
Minimum of 5 years of experience in collections management, preferably within the auto loans sector.
Strong knowledge of collection processes, debt recovery laws, and regulatory compliance.
Proficient in data analysis and performance tracking through CRM and collection software.
Excellent leadership skills with the ability to motivate and develop teams.
Exceptional communication and negotiation skills.
Strong problem-solving abilities with a customer-centric approach.

Preferred Qualifications:

Master’s degree in Business Administration or Finance.
Experience working with diverse teams and handling agencies in a multi-cultural environment.
Familiarity with additional languages spoken in the Ambala region.
Proven track record of improving collection rates and reducing DSO.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive health insurance package for employees and their families.
Retirement savings plan with employer contributions.
Professional development opportunities and ongoing training.
Work-life balance with flexible working hours.
Supportive and inclusive work environment.
Employee recognition programs and wellness initiatives.

Collection manager