Collection Manager-PL

Collection Manager - Personal Loan 

Job Summary:

The Collection Manager for Personal Loans will play a critical role in managing and optimizing the collection strategies for hard bucket accounts and agency collections. This position is vital for minimizing loss, improving recovery rates, and enhancing the customer experience while ensuring compliance with all regulatory standards.

Key Responsibilities:

• Develop and implement effective collection strategies for hard bucket accounts to maximize recovery and minimize loss.
• Oversee agency partnerships and coordinate collection efforts for optimal performance and adherence to company policies.
• Analyze collection metrics and prepare reports to track progress against targets and provide actionable insights.
• Lead and mentor a team of collection agents, providing training and support to enhance their skills and performance.
• Conduct regular audits of collection processes to ensure compliance with regulatory standards and company policies.
• Collaborate with cross-functional teams to align collection efforts with overall business objectives and customer service initiatives.
• Handle escalated customer inquiries or disputes concerning collections with professionalism and a focus on resolution.