Tech Lead (Google Dialogflow)

Job Description

Role

Permanent/ Full time

Experience

7+ years

Location

Noida/ Gurgaon/ Pune/ Bangalore

Shift

1:30 PM to 11:30 PM (10 Hours Shift. Also depends on the project/work dependencies)

Working Days

5 days

Work Mode

Hybrid

Roles/ Responsibilities

• This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.
• Must have done min. 3-5 projects in Dialogflow.
• Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.
• Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX).
• Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations).

Mandatory Skills

• Chatbot development, Voicebot both.
• Conversational AI Platforms - Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.
• ADK, Playbooks, Troubleshooting, CCAI, CX Studio, Agent Assist.
• Development, Integration and Implementation of CCAI/ Google Dialogflow projects.
• Natural Language Processing, Python/ Node.JS.
• Design, develop and implement cloud-based Conversational AI solutions.
• Client Management along with individual contributor.
• Team handling, Stakeholder Management.
• Good communication.

Essential Functions

• Good communication and presentation skills.
• Self-motivated, team player, action and results oriented.
• Process driven and conceptual thinking.
• Change Management skills.
• Innovative thinker.
• Quick and agile learner.
• Working across cultures with sensitivity, partnering, driving with a focus on business impact.